Privacy Policy

Sleep easy - your data is safe and protected

We like to keep things simple, so here's how we protect your data:

• We only collect the data we need
• We only share details with our parking providers if we absolutely have to (e.g., so you can access the parking facility)
• We will not share your data with anyone other than a TidyHolidays partner
• If we use your data, it will be to improve your experience with us
• We make it easy for you to tell us when and how you want to hear from us

How we use your personal information

To fulfil a contract

Contact details (name, address, email, telephone number)
We need this information to generate quotes for our parking products. Once you have a booking we need to know the booking is yours and send you relevant information about your booking, like an email confirmation. We need to share some of your details with our parking providers, like your name and vehicle registration for parking access.

Payment information
To take payment for any bookings made and to issue any refunds. We will keep your payment details in a tokenised form. This is secure and means your payment details are stored in a way that cannot be used anywhere else as the token only works with us.

Booking information
Depending on how you got to our website, we may be contractually obliged to share some of your booking information with our partners. Your personal information is not included for this purpose.

Contact history
To provide you with customer service and any support and information you may need.

To achieve any legitimate interests for TidyHolidays

Contact details (name, address, email, telephone number)
Customer research - tailor, learn and compete. We use online tools to help us learn more about you so we can tailor our ads and banners. We ask for your reviews on our customer experience and our products so we can improve them. If you are a customer who has booked with us before we will share similar products with you to help you travel better unless you have told us not to. If you leave our payment page or product page we may email you to help you back where you left off. To help you manage your personal information, bookings and make paying easier we may create an online account for you.

Online information (IP address and device)
To support with customer enquiries. To protect our sites.

Payment information
To help you manage your personal information, bookings and make paying easier we create an online account for you. We will keep your payment details in a tokenised form. This is secure and means your payment details are stored in a way that cannot be used anywhere else as the token only works with us.

Booking information
We often analyse our historical booking data to learn what products our customers like best.

Contact history
We record our communications with our customers and use them to improve our customer experience. One example is listening back to some phone recordings for training purposes.

When we have your consent

Contact details (name, address, email, telephone number)
To send you information by email, SMS, WhatsApp or post about our products and services, special offers and travel tips. To sign you up to any of our competitions or surveys. To talk to you on social media we use Facebook, Instagram, X and other social media channels. To invite you along to customer research days where we learn about how you interact with our products.

To comply with a legal requirement or regulation

Contact details
To validate your identity. To defend any legal claims. To take any necessary steps to prevent financial crime (such as money-laundering).

Booking information
To defend any legal claims.

We do not knowingly collect any personal information from children under the age of 16. If you are aged under 16 please ask your parent or guardian's permission before you provide any personal information to us.

Automated Decisions

As part of processing of your personal data, decisions may be made automatically. We have two examples of doing this.

When booking we use your data to make sure you are who you say you are. If your data is inconsistent with your previous submissions; or you appear to have, on purpose, hidden your true identity we will prevent you from booking with us.

You have a right to challenge these automated systems.

Sharing your information

We only use and share personal information for the reasons it was originally collected, and for reasons which are directly related to one of our products or services.

We will share your personal data with our parking partners in order to provide you with the products you have booked with us. For example, we will share your name and car registration with a car park. We only share what is necessary.

We may also share your information in the following situations:

• Where you have specifically asked or agreed for us to do so
• If it is required in order to respond to your request
• If it is required by law or regulation

We work with a large number of partners who use our websites to service bookings. You may find you were directed to our websites from one of these partners, for example, an airline. In these situations, we may share booking information with that partner.

We may share your information with third-party service providers who provide services or functions on our behalf. For example, credit card processing, customer service, business analytics, fraud prevention, advertising and serving you with advertising that is tailored to your interests. But don't worry, these third-party service providers are required to protect your personal information in the same way as we do and are not allowed to share or use information for their own purposes.

How we keep your data safe

We will take the necessary measures to protect your personal information against unauthorised or unlawful processing and against accidental loss, destruction or damage. When you provide your personal information through our website or our mobile app, it is transmitted across the internet securely using high-grade encryption.

We have high security standards in order to protect your payment card details and are a "PCI DSS" (The Payment Card Industry Data Security Standard) approved organisation.

If we need to disclose your personal information to other businesses, we require that business to have appropriate measures in place to protect your personal information.

Your personal information will be held in our systems, located on our premises or those of an appointed third party. We may also allow access to your information by other third parties who act for us for the purposes described in this Policy or for other purposes approved by you.

How long do we keep your personal information for?

We'll hold on to your information for as long as you have your account if you have one. We will need to store your information if you have an upcoming booking as we need be able to provide the services to you and support you with any enquiries if you contact our customer team.

In most cases, we will keep your personal information for seven (7) years following your last trip unless we are required to keep it for longer due to business, legal or regulatory requirements.

If, having registered for any of our services, you do not use them for a time we may contact you to check you're still happy to receive communications from us or remove your personal information.

Even if we delete your personal information it may persist on backup or archival media for legal, tax or regulatory purposes.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For more information on how TidyHolidays use cookies please read our Cookie Policy.

Your Personal Data Rights

Access Rights

You are entitled to see the personal information we hold about you. We will provide this information free of charge but we may charge a fee to cover our costs if the request is extensive.

Correction Rights

You are entitled to correct personal information we hold about you that is inaccurate. You can do this easily via your account if you have one or via the manage booking links found in your email confirmations.

Deletion Rights

In certain circumstances you are entitled to ask us to delete the personal information we hold about you. If you have an account and want to close delete it, please contact us.

Portability Rights

In certain circumstances you are entitled to request that we move, copy or transfer your personal information.

Restriction Rights

In certain circumstances you are entitled to ask us to restrict our processing of your personal information. For example if you believe the personal information we process about you is incorrect you can ask us to stop processing it.

Objection Rights

In certain circumstances you are entitled to object to TidyHolidays processing your personal information. For example you can object to receiving special offers by email. You can update your communication preferences directly from your online account or via the unsubscribe links at the bottom of all marketing emails.

To make enquiries or exercise any of your rights please contact our Customer team, details found in the contact section below.

You can also contact Information Commissioner's Office (ICO) which is responsible for making sure that organisations comply with the law on handling personal information.

Contact us

Any personal information processed by TidyHolidays in connection with this Privacy Policy is controlled by TidyHolidays Limited, which, for the purpose of the UK Data Protection Legislation and (for so long as and to the extent that the law of the European Union has legal effect in the UK) General Data Protection Regulation ((EU) 2016/679) or any applicable laws, regulations or secondary legislation relating to privacy or data protection is considered to be the data controller.

If you have any questions or comments about our Privacy Policy, or wish to contact us to exercise any of your rights please contact: