1. Definitions & Contract Formation
1.1 "Tidy Holidays" refers to Tidy Holidays Ltd (registered in England & Wales).
1.2 "You / Customer" means the person making the booking.
1.3 "Service Provider" means the third-party company providing the actual parking or transport service you book.
1.4 When you complete a booking through our website, phone, or app and receive a booking reference, a contract is formed subject to these Terms & Conditions.
Important: Tidy Holidays acts only as an agent / intermediary – we do not operate parking facilities or transport services ourselves. Your legal contract for the provision of parking, transfer, or related services is directly with the Service Provider, and their terms may apply.
2. Booking, Confirmation & Your Responsibilities
2.1 You must provide accurate name, contact details, vehicle details and payment information at the time of booking.
2.2 Tidy Holidays will use your email to send the booking confirmation. If you don't receive it, you must contact us immediately.
2.3 You are responsible for obtaining and following all arrival instructions, contact numbers, and service details from your confirmation.
2.4 You must arrive at the Service Provider location at the appointed time. If you are late or miss your scheduled slot, no refunds may be due.
2.5 You must ensure your vehicle is road-legal (taxed, MOT if required, insured) and in good mechanical condition before drop-off.
2.6 Remove all valuables from your vehicle before handing it to the Service Provider; Tidy Holidays is not responsible for items left inside.
3. Service Provider Terms
3.1 You acknowledge that all operational conditions, service standards, liability limits and exclusions are set by the Service Provider, not by Tidy Holidays.
3.2 Any claims arising from damage, loss, delay, or failure of a parking or transport service must be made directly with the Service Provider and are subject to their terms, insurance, and dispute processes.
4. Price, Fees & Surcharges
4.1 All quotes include the parking/transport cost and any applicable Tidy Holidays service and processing fees.
4.2 Additional surcharges (e.g., oversized vehicle charges, operational premiums, seasonal fees) are imposed by Service Providers and not controlled by Tidy Holidays.
4.3 If you change your selected service, airport, date, or provider, price adjustments may apply based on current availability.
5. Cancellation & Refunds
5.1 Airport parking and transfer bookings are for specific dates and services, so the UK's 14-day cooling-off rule does not apply.
5.2 All cancellations must be made through Tidy Holidays via your booking dashboard or by contacting customer support in writing.
5.3 Unless otherwise stated, cancellations made less than 72 hours before scheduled arrival are non-refundable.
5.4 Cancellations made more than 72 hours before scheduled arrival may be subject to an administrative fee (e.g., £20), with the remainder refundable.
5.5 No refunds will be issued for unused parts of a stay (e.g., early returns).
5.6 Fees charged by Service Providers (for no-shows, procedural errors, or late arrival) are your responsibility and are generally non-refundable by Tidy Holidays.
6. Amendments & Re-Bookings
6.1 Requests to change arrival date, departure time, or service must be submitted through the Tidy Holidays booking system or in writing.
6.2 Amendments may incur administrative fees and/or price differences.
6.3 Certain rates (e.g., "Non-Flexible" or "Special Offers") may not be amended or refunded.
7. Liability & Limitations
7.1 Tidy Holidays accepts liability only for direct losses arising from our own proven negligence in processing a booking.
7.2 Tidy Holidays is not responsible for any loss, damage, delay, denial of service, theft, vandalism, or any costs resulting from the actions or omissions of Service Providers.
7.3 Vehicle owners park at their own risk and should obtain appropriate travel or vehicle insurance to cover incidental losses.
7.4 In any event, Tidy Holidays' total liability is limited to the amount you paid to us for that specific booking.
8. Complaints & Dispute Handling
8.1 Complaints relating to service delivery, vehicle care, or operational issues must be raised directly with the Service Provider using the contact details in your confirmation.
8.2 You must notify the Service Provider within 24 hours of return for parking or transport issues for them to be considered.
8.3 Tidy Holidays can assist in escalating complaints but is not obligated to accept liability for outcomes.
9. Governing Law
These Terms & Conditions are governed by the laws of England & Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England & Wales.
10. Modifications to Terms
Tidy Holidays may update these Terms at any time. Changes will apply to future bookings; terms applicable at the time of your booking remain binding.